Exchange and Return
We are pleased to accept exchanges or returns within 7 days of receiving your order. Please note that all shipping fees for the exchanges and returns will be borne by the customer.
Exchanged or Returned items must comply with our returns policy:
- Items must be returned in the same condition that you received it, unopened, unworn and unused, with all tags attached, and in its original packaging.
- NON-RETURNABLE items : Discounted items ( includes on sale items and discount code promotional items), all accessories, hat, socks, bodysuits and swimwear.
How to exchange or return an item?
- Send a request for return / exchange item, please contact us at info@littlekinderstore.com with your order within 7 days of receipt. State clearly your full name, the order number and the item you want to return.
- Any returns that do not meet our policy will not be accepted. We will send back the item to you and you will be asked to be responsible for return postage.
- If your request is accepted, we will inform you the return address.
- Send back return / exchange items within 7 days from your notification.
- Remarks:*Items sent back to us without prior notice will NOT be accepted.
Faulty item
We strictly undergo our quality control procedure before sending the items to you, however, if you have unfortunately found the items you have ordered are flawed. Please follow below steps for return.
How to return Faulty Item?
- Send us an email at info@littlekinderstore.com with your order within 7 days of receipt. State clearly your full name, the order number and the faulty item you want to return. Please also send us some pictures of product flaws.
- If your request is accepted, we will inform you the return address.
- Send back return / exchange items within 7 days from your notification.
- If the returned item is accepted after evaluation, we will offer a replacement (if in stock), otherwise we will contact you for further arrangement.
- f the returned item cannot be accepted after evaluation, we will send back the item to you and you will be asked to be responsible for return postage.
Exceptions / non-returnable items
Certain types of items cannot be returned, like discounted items ( includes on sale items and discount code promotional items), all accessories, hat, socks, bodysuits and swimwear, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.